Sunday, August 18, 2013

Holiday Pay for BPO/Call Center Employees

Holiday Pay is one of the many questions Call Center or BPO employees are asking every time the government declares Holiday. On the other hand, for those who are working in a traditional working schedule, it is another chance for them for a long weekend vacation. It has been a regular question for Call Center employees how much they could really earn working on Holidays, as most of the time, these CC employees are required to work. 



The following guidelines shall be observed by all employers in the private sector:

For regular holidays as provided for under EO 203 (incorporated in EO 292) as amended by RA 9177:
New Year’s Day-January 1
Maundy Thursday-Movable Date
Good Friday-Movable Date
Araw ng Kagitingan-April 9
Labor Day-May 1
Independence Day-June 12
National Heroes Day-Last Sunday of August
Bonifacio Day-November 30
Eidul Fitr-Movable Date
Christmas Day-December 25
Rizal Day-December 30

The following rules shall apply:

If it is an employee’s regular workday
·        If unworked – 100% 
·        If worked:
1st 8 hours – 200% 
excess of 8 hours – plus 30% of hourly rate on said day

If it is an employee’s rest day

·        If unworked – 100% 
·        If worked:
1st 8 hours – plus 30% of 200% 
excess of 8 hours – plus 30% of hourly rate on said day

For declared special days such as Special Non-Working Day, Special Public Holiday, Special National Holiday, in addition to the two (2) nationwide special days (November 1, All Saints Day and December 31, Last Day of the Year) listed under EO 203, as amended, the following rules shall apply:

If unworked
·        No pay, unless there is a favorable company policy, practice or collective bargaining agreement (CBA) granting payment of wages on special days even if unworked.

If worked:

1st 8 hours – plus 30% of the daily rate of 100% 
excess of 8 hours – plus 30% of hourly rate on said day

Falling on the employee’s rest day and if workeda

·        1st 8 hours – plus 50% of the daily rate of 100% 
·        excess of 8 hours – plus 30% of hourly rate on said day

For those declared as special working holidays, the following rules shall apply:

For work performed, an employee is entitled only to his basic rate. No premium pay is required since work performed on said days is considered work on ordinary working days.

Please be guided accordingly.


Source: http://www.dole.gov.ph/list_of_holidays.php?id=95


This means more moolah for us! :)




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